Contact & About

We're Here to Help

Questions about products, orders, or installation? Our support team is ready to assist.

Send Us a Message
Get in Touch

Contact Information

Our team responds to inquiries within one business day. For urgent technical support, use our live chat feature in the app.

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Email
info@aurorasentinelgear.com
Response within 1 business day
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Headquarters
4-12-8 Jingumae, Shibuya City
Tokyo 〒146-0082 東京都大田区池上3-4-11　TEL: +81 3-3755-5521
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Business Hours
Monday – Friday: 9:00 – 18:00 JST
Closed on Japanese national holidays
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App Support
24/7 In-App Live Chat
Available in Aurora Sentinel iOS & Android apps
Support Options

Choose How to Get Help

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Knowledge Base

Browse setup guides, troubleshooting articles, and video tutorials for every Aurora Sentinel product.

Browse Articles →
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Live Chat Support

Connect with a product specialist through the Aurora Sentinel app. Available around the clock, 7 days a week.

Open Live Chat →
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Installation Support

Need help setting up your system? Our certified installation partners cover major metropolitan areas.

Find an Installer →
About Aurora Sentinel

Built on a Mission to Protect

Aurora Sentinel Gear was founded in Tokyo in 2019 by a team of engineers and security specialists with a single mission: make professional-grade home security accessible and straightforward for every household.

Every product is designed and tested in-house, with a focus on reliability, ease of use, and seamless integration. We believe that protecting your home should not require technical expertise or expensive professional contracts.

Today, Aurora Sentinel systems are installed in over 50,000 homes across 28 countries, supported by a global partner network and a dedicated engineering team based in Tokyo.

2019Founded
50K+Homes
28Countries
Aurora Sentinel window security sensor installed on residential window frame showing magnetic contact alignment
Safety Essentials

Don't Forget Fire & CO Safety

Aurora Sentinel smart smoke and carbon monoxide detector with app alert and voice warning system
New Product · Safety
SentinelSmoke & CO Detector Pro

Dual-sensor smoke and carbon monoxide detector with voice alerts, smartphone notifications, and 10-year sealed battery. Connects to the Aurora Sentinel system for whole-home emergency coordination.

Dual Sensor Voice Alert App Notifications 10yr Battery Interconnect EN14604 Certified
$89 $109
Add to Cart →
Our Team

The People Behind Aurora Sentinel

AK
Akira Kimura
CEO & Co-Founder
Former Sony IoT division lead. Brings 15 years of consumer electronics experience to Aurora Sentinel's product vision.
YT
Yuki Tanaka
CTO & Co-Founder
Security systems engineer with background in enterprise CCTV and embedded firmware development.
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Laura Wu
Head of Product Design
UX designer focused on making complex security technology intuitive and accessible for everyday users.
MR
Marcus Reid
Head of Customer Success
Leads the global support team ensuring every Aurora Sentinel customer gets the most from their system.